Return Policy & Process

At Filtersource.com, your satisfaction is our top priority. If you need to return a product, please read our return policy and follow the process below.

1. Return Eligibility

• Made-to-Order Products: Due to the custom nature of many of our products, returns are generally not accepted unless there is a defect or error on our part.
• Common Items: Returns for commonly stocked items may be accepted on a case-by-case basis, subject to approval.
• OEM Equivalent Filters: While we strive to guarantee fit and compatibility, it is the end user’s responsibility to confirm. Returns for items that do not fit will be subject to approval and a restocking fee.
• Specific Policies: Return acceptance is subject to the specific policies applicable to the product in question.
• Time Frame: Returns must be initiated within 30 days of delivery.

2. Return Process

• Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for return.
• Approval: We will review your return request and determine its eligibility. Approved returns will receive a return authorization (RMA) number and instructions on how to proceed.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Restocking Fees

• General Policy: For approved returns, a restocking fee of at least 25% will apply unless the return is due to an error on our part. The exact fee depends on the specific product and its condition upon return.

4. Inspection and Credits

• Inspection: Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected within 10 business days.
• Credits:
  • Approved returns will result in a credit to your account. We do not typically process refunds; credits will be issued to your Filtersource.com account for use on future purchases.
  • Any applicable restocking fees or deductions for shipping costs, damage, or missing parts will be applied to the credit amount.
  • Credits are generally processed within 10 business days of receiving the returned item.

5. Exchanges

• Product Exchanges: Whenever possible, we will exchange the product before providing a return or credit. Our technical sales team will work with you to find the right product for your application, helping to avoid unnecessary returns. All exchanges are subject to approval.

6. Damaged Items in Transit

• Refusing Shipment: If your item arrives damaged, please refuse the shipment and contact us immediately at [email protected] so we may proceed with the carrier’s policies.
• Acceptance of Damaged Items: If you accidentally accept a damaged item, please document the damage with photos and contact us within 24 hours of receipt so we may file a claim with the carrier.

7. Exceptions

• Defective Products: If you receive a defective product, please contact us immediately at [email protected]. We will arrange for a replacement or credit. Defective product claims must be made within 14 days of delivery.
• Errors: If the return is due to an error on our part (e.g., incorrect item shipped), we will cover the return shipping costs and ensure you receive the correct item promptly.

For any questions or to initiate a return, please contact our customer service team at [email protected] or give us a call.

By placing an order with us, you agree to this return policy. Thank you for choosing Filtersource.com!